Privacy Policy

At Total Crew Ltd, operating as Total Vehicle Recovery and Transportation, we value and respect your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our vehicle breakdown recovery, towing, and transportation services. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect
We collect personal information that you provide to us when you use our services or contact us. This may include:

• Name
• Contact information (phone number, email address)
• Vehicle details (make, model, registration number)
• Billing information (if applicable)
• Location details (for recovery and transport services)

2. How We Use Your Information
We use the personal information we collect for the following purposes:

• To provide and manage our services (vehicle breakdown recovery, towing, and transportation)
• To communicate with you regarding bookings, service updates, and emergencies
• To process payments and billing (if applicable)
• To improve our services and customer experience
• To comply with legal obligations, such as maintaining records for insurance purposes

3. How We Protect Your Information
We are committed to ensuring your personal information is secure. We take appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data in the following situations:

• With service providers who assist in delivering our services (e.g., payment processors, vehicle transport partners)
• When required by law, regulation, or a legal process (e.g., to comply with a subpoena or other legal request)
• In the event of a business transfer, such as a merger or acquisition, where your data may be transferred as part of the transaction

5. Your Rights
You have the right to:

• Access the personal information we hold about you
• Correct or update your information if it is inaccurate
• Request that we delete your personal data, subject to certain legal restrictions
• Opt-out of receiving marketing communications (if applicable)

To exercise any of these rights, please contact us at the email or phone number provided below.

6. Cookies
Our website may use cookies to enhance user experience, track website usage, and gather analytical data. Cookies are small text files stored on your device. You can modify your browser settings to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect the functionality of our website.

7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review the privacy policies of third-party sites before providing any personal information.

8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Please review this policy periodically to stay informed of any updates.

9. Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

• Email: totalvehiclerecovery@gmail.com
• Phone: 0743 66 3333 4

This Privacy Policy is effective as of 31-05-2024.

This policy ensures that customers know their rights regarding the use of their personal information under Total Crew Ltd, while providing transparency and legal compliance for Total Vehicle Recovery and Transportation services.